Workers' compensation investigations
Questionable claims are expensive whether you fight them or pay them. Blue Star Security Consultants LLC gives carriers, third-party administrators, and self-insured employers the documented activity evidence and factual record they need to resolve a file on the merits — clean surveillance, objective reporting, and findings that survive a hearing.
If you have a workers’ comp case in New Mexico or El Paso that you believe warrants an investigation, call Blue Star today at (915) 303-1754.
Assignments are scoped in writing before field work begins, with objectives, budget parameters, and reporting expectations defined upfront. The services below cover what claims teams request most:
Lawful observation and time-stamped sub rosa video documenting activity, mobility, and functional capacity from public vantage points
Shorter, lower-cost confirmation of whether a claimant is active, working, or present at a given location before committing to full surveillance
Fact development on whether an injury arose out of and occurred in the course of employment
Claimant, witness, employer, and coworker statements taken and documented for the file
Site photographs, layout, equipment, conditions, and timeline reconstruction
Locating and interviewing individuals with relevant knowledge of the claimant's activity
Lawful review of publicly available information, business filings, and court records
Documentation of work activity inconsistent with claimed disability
Confirmation of compliance with restrictions and modified duty arrangements
Public-record development of claim history relevant to apportionment
Coordinated documentation timed around examinations or scheduled proceedings
Surveillance footage nobody can authenticate is worthless at a hearing. The documentation discipline behind the video is what makes the assignment worth its cost:
No single indicator proves an investigation is needed, but adjusters know the patterns that are worth a closer look. Assignments typically follow one or more of these:
Claims professionals don't need another vendor promising results. They need an investigator who documents honestly, stops when the budget says stop, and doesn't hand opposing counsel a suppression argument:
Military-trained leadership sets the standard for how our officers prepare, present, and report.
If a claimant is genuinely restricted, that's what the report says. A clean surveillance result closes a file with confidence and is worth exactly as much as a positive one.
Continuous footage, preserved originals, and chain-of-custody discipline mean the video survives authentication challenges instead of collapsing under them.
No pretexting for medical or protected records, no trespass, no unlawful tracking, no contact with represented claimants. Improperly obtained evidence damages the file it was meant to support.
Assignments run to the authorized hours. If the surveillance isn't producing and continuing would be a waste, we tell you rather than billing through the retainer.
New Mexico and El Paso region coverage from investigators who know the geography, the neighborhoods, and the practical realities of running surveillance in this terrain.
Our investigators come out of an active security operations practice, which brings real judgment to positioning, patience, and staying unnoticed.
State License NMPI-2023-1785, with defined supervision on every assignment.
FAQ
Two to three days is typical for an initial assignment, often scheduled around days when activity is likely. One day rarely produces a complete picture. We'll recommend a realistic number at intake and tell you when additional days aren't likely to be productive.
You get a report documenting exactly that. A clean result lets you resolve the claim without lingering doubt, and it's a legitimate outcome rather than a failed assignment. We don't stretch hours to manufacture something.
Video documented properly — continuous, time-stamped, originals preserved, chain of custody intact — is regularly used in comp proceedings. Admissibility in any specific matter is determined by the court or hearing officer, and your counsel is the right party to advise on that.
Not without proper authorization. We do not pretext providers or attempt to obtain protected health information through improper means. We can document observed physical activity, and we can work from records you're authorized to share with us.
Surveillance of a represented claimant from lawful public vantage points is generally permissible, but direct contact and recorded statements are not appropriate once representation is in place. We coordinate with your defense counsel on the boundaries for each file.
We review publicly available information through lawful means. We do not create false profiles, send connection requests, or otherwise gain access to restricted content, because evidence obtained that way tends to be excluded and creates exposure for the client.
Request coverage
If you have a workers’ comp claim you need investigated in Las Cruces or the surrounding area, call Blue Star at (915) 303-1754. You can share the claim details, subject location, restrictions at issue, and your timeline. From there, we’ll help you outline the scope and next steps.